Personalized and courteous customer service

From the first time you call, you'll know you're in good hands with Besner. Our seasoned team is trained to provide professional, courteous, and efficient services. To make sure you get a truly personalized experience, we assign one person to handle every aspect of your project, from taking and tracking your order to delivering your goods.

For each new request, we follow a meticulous step-by-step process so you have all the facts and can plan your operations accordingly.

  1. Identify your specific needs
  2. Develop a customized service offer and submit it to the customer
  3. Create a complete and personalized customer record
  4. Provide assistance and advice on managing shipment of your goods
  5. Proactively follow up with customers to ensure all their needs are met.

Sales and Representation Team

Photo Gaston Giguère

Gaston Giguère

National accounts representative

1 800 463-4460
Cell. : 418 389-4695

Photo Roméo LeBlanc

Roméo LeBlanc

National accounts representative

1 800 463-4460
Cell. : 506 866-3404

Photo François LeBlanc

François LeBlanc

General Manager

1 800 463-4460

Customer Service Team

Photo Jean-Denis Drolet

Jean-Denis Drolet

Customer service coordinator

418 834-0463, ext. 2231

Photo Jocelyn Tardif

Jocelyn Tardif

Customer service coordinator

418 834-0463, ext. 2281

Photo Nancy Lee Wallace

Nancy Lee Wallace

Customer service coordinator

418 834-0463, ext. 2267

Photo Isabelle Godbout

Isabelle Godbout

Customer service coordinator

418 834-0463, ext. 2241

Photo Sylvain Poirier

Sylvain Poirier

Customer service coordinator

418 834-0463, ext. 2239

Photo Edwin Vincent

Edwin Vincent

Customer service coordinator

418 834-0463, ext. 2240

Photo Pascale Métivier

Pascale Métivier

Director of Operations

418 834-0463, ext. 2291

Logistics team

Photo Antonio Pescina

Antonio Pescina

Logistics coordinator

418 834-0463, ext. 2255

Photo Frédéric Gignac

Frédéric Gignac

Logistics coordinator

418 834-0463, ext. 2268

Photo Marie-Laure Caterino

Marie-Laure Caterino

Logistics coordinator

418 834-0463, ext. 2243

Photo Maureen McCarthy

Maureen McCarthy

Director of Development and Logistics

418 834-0463, ext. 2279
Cell. : 418 569-5480

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